Born and raised in Singapore, Jacqueline first trained as a social worker and then worked in social policy and governance as a Singapore Government scholar for 7 years.
Curious to understand how the wider world of business and economics could be both a trigger and potential solution to societal problems, Jacqueline embarked on an MBA at the Judge Business School in Cambridge where she worked with Nokia in India on their products and services at the base of the pyramid.
Jacqueline currently leads on Volans’ research and intelligence work, where she holds a special interest in exploring ways that disruptive technologies and new business models are creating financial and extra-financial value for business, whilst helping to accelerate achievement of the Sustainable Development Goals. She is one of the lead authors of the Breakthrough Business Models report (commissioned by the Business and Sustainable Development Commission, and launched in September 2016), and The Breakthrough Pitch (2017).
Current research interests include:
- positive disruption via business model innovation
- the impact potential of disruptive technologies
- culture and mindsets required for change
- mainstreaming breakthrough approaches in finance and investment
She also drives and designs new research and thinking as part of Volans’ ongoing Breakthrough initiative with the UN Global Compact, and is one of the lead curators of Project Breakthrough – a new online platform spotlighting the best new ideas and examples in sustainable innovation.
As part of her role at Volans, Jacqueline has worked with a range of Volans’ clients to execute big ideas in manageable ways. Her areas of expertise include sustainability and innovation strategy as well as talent and leadership development, helping her clients to find new opportunities for learning, innovation and collaboration with partners both inside and outside business. She has since worked with a number of global companies including Allianz, Atkins, Covestro and Hewlett Packard; as well as with award-winning social entrepreneurs across the globe. In 2015, Jacqueline was also part of the core team at B Lab UK (incubated within Volans) that launched the B Corporation movement in the UK.
Outside of work, Jacqueline can be found (batch) cooking, chasing after her two young children, mentoring social enterprises and start-ups in London or visiting family back in Singapore.